Cherwell Service Management (CSM) was created with highly configurable security front and center; It's been a cornerstone of the platform in every release. Because of its granular and flexible design, the security features can present a labyrinthe challenge to new administrators.
This guide is intended to demystify this key element to configuration and give all Cherwell Administrators (new and experienced) confidence when securing the CSM platform. Among other things, it includes detail around:
Give it a read and lock your CSM platform up tight!