Cherwell Service Management


Cherwell Service Management (CSM) was created with highly configurable security front and center; It's been a cornerstone of the platform in every release. Because of its granular and flexible design, the security features can present a labyrinthe challenge to new administrators.

This guide is intended to demystify this key element to configuration and give all Cherwell Administrators (new and experienced) confidence when securing the CSM platform. Among other things, it includes detail around:

  •    Security Model (Groups, roles, teams, etc.)
  •    Security Properties (Rights, Business Objects, etc.)
  •    Security Accessories (Authentication, encryption, etc.)

Now get to downloading and lock your CSM platform up tight!

Download the White Paper

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.


  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.