If you've passed ITIL Foundation, one of our favorite (and most popular) Intermediate courses is Continual Service Improvement (CSI). Our 3-day class is engaging, interactive, and immediately applicable when you get back to the office. You'll have your organization running like a well oiled machine in no time! Oh, and did we mention we have a 100% exam pass guarantee? (We do.)
When done well, assessments allow you to level-set, then continue to push the envelope and improve how your teams do work. Here are three reasons having a third party conduct your assessment is your best bet.
We're tackling the most common assessment objections we've heard over the years - and how to work past them to get buy-in at your organization. Not all consultants are "The Bobs", after all.
With the right strategy and a phased approach, any organization can get ITIL Best Practices up and running in six months. (Spoiler: It does not involve starting with a new tool. Not even close.)