Case Study:
ServiceNow SPM Implementation
How Consolidating Platforms Saved Time, Money, and Operational Headaches for this Large Shipping Company
The Client
This leading American less-than-truckload (LTL) shipping company is known for its reliable, nationwide freight transportation services. With a commitment to exceptional customer service, the company offers comprehensive logistics solutions, including regional, inter-regional, and national LTL services.
The Challenge
This organization was spread thin managing projects across multiple applications, leading to repetitive updates, swivel-chairing, and inefficiencies that were slowing their delivery teams down. Their timekeeping application was nearing the end of its costly contract, providing the company with a window to make a meaningful change if they moved quickly. Leadership saw and seized this opportunity to move to a single, unified platform for managing the entire project lifecycle and timekeeping activities.
Having successfully collaborated with Beyond20 on their ServiceNow ITSM implementation, this company tapped us back in to guide their SPM initiative. With limited time to adopt a new timekeeping solution, the project timeline for this SPM implementation was just under 10 weeks.
Find a partner who can meet the moment.
"Beyond20 was an exceptional partner on our implementation of ServiceNow SPM. Through very aggressive timelines, they always kept their eye on the goal and milestones to get us to the goal. I couldn't imagine a better, more trusted partner and am proud of the work that ourselves and Beyond20 managed to deliver in such a short period of time."
–PMO Manager @ The Company
The Engagement
Everyone deserves the opportunity to do meaningful work unencumbered by technology limitations.
Streamlining Project and Time Management: The client needed an efficient way to manage their projects and time entries. Beyond20 established the foundation for ServiceNow SPM, enabling a unified system to oversee all project activities. This consolidation not only simplified processes but also reduced the redundancy of data entry.
Real-Time Performance Management: By providing real-time dashboards, Beyond20 empowered this client with increased visibility into their performance metrics. This enhancement allowed for better tracking and management of ongoing projects.
Enhancing Transparency and Communication: From the project's inception, Beyond20 ensured that IT's communication with the business was seamless and transparent. By integrating ServiceNow SPM throughout the project lifecycle, the client gained a clear and continuous line of sight into every phase of their projects.
Empowering Decision-Making with Real-Time Insights: Beyond20 equipped The Company with the ability to access on-demand dashboards, offering up-to-date insights into their current portfolio and project statuses. This real-time visibility empowered stakeholders to make informed decisions quickly, enhancing overall project efficiency and effectiveness.
Automation of Existing Processes: The Company benefited from the automation of their existing processes, which reduced manual efforts and improved overall efficiency. This automation ensured that tasks were completed accurately and on time.
Best Practice Process Mapping: Beyond20 meticulously mapped this client's current processes to align with ServiceNow SPM best practices. This alignment ensured their operations were optimized for maximum effectiveness and compliance with industry standards.
The Result
Since going live with ServiceNow SPM, this organization has experienced significant improvements in project and time management. They now have a strong foundation for managing projects and time entries, ensuring their operations are streamlined from the outset.
The SPM implementation has enhanced transparency and communication between IT and business stakeholders. By integrating ServiceNow SPM throughout the entire project lifecycle, this client now enjoys a seamless flow of information, providing a clear view of progress and updates at every stage. The ability to access on-demand dashboards has empowered them with real-time insights into their current portfolio and project statuses, facilitating informed decision-making and efficient management.
Importing pre-existing data and mapping it to ServiceNow fields and records was a crucial step. This process allowed The Company to retain valuable historical information while benefiting from the new system's advanced capabilities. By aligning the implementation with optimized processes, this organization can now ensure that their operations are both efficient and compliant with best practices.
The improvements in transparency, communication, performance management, and process optimization have not only addressed their immediate needs but also set the stage for future growth and innovation.
Mastery + Urgency = Success
"Beyond20 has been wonderful to partner with based on what our priorities are, and always manage to keep us where we need to be with respect to our delivery expectations. Thank you for your flexibility and willingness to truly partner for a mutually successful implementation."
–PMO Manager @ The Company
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