Case Study:
ServiceNow HAM Implementation
Streamlined Asset Tracking & Onboarding: Elevating IT Operations with ServiceNow HAM Pro
The Client
This prominent sovereign tribe in the Phoenix metropolitan area, provides a wide range of government services to over 10,000 members. Governed by an elected council, the community oversees various entities, including healthcare, education, public safety, and multiple thriving enterprises such as resorts, golf clubs, and financial services. As their community expanded, so did the need for a robust and efficient IT infrastructure to manage assets and facilitate smooth employee onboarding processes.
The Challenge
As the community grew, so did the complexity of their IT demands. They faced significant challenges with an outdated system that hindered their ability to track hardware assets across their entire lifecycle. This lack of visibility not only jeopardized their federal compliance but also made managing asset lifecycles a cumbersome task. Additionally, their new employee onboarding process was time-consuming and labor-intensive, leading to inefficiencies and delays in bringing new team members into the fold. The community recognized that to continue serving their members effectively, they needed a scalable solution to address these challenges rapidly.
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"We wouldn't have been nearly as successful with our ServiceNow implementation if not for Beyond20. It's not about the technology, but the implementer. We got ServiceNow in place more quickly than we ever have before with other technology solutions."
–Service Desk Manager @ Sovereign Tribe
The Engagement
Every employee deserves tools that simplify complex processes, empowering them to serve their community with greater impact.
Our team collaborated with the client to transform their IT operations by implementing ServiceNow’s Hardware Asset Management Pro (HAM Pro) and streamlining their new employee onboarding process. We began with a detailed assessment of their existing systems and workflows, focusing on building a solution that would address their most pressing needs quickly and efficiently.
Key actions included:
- Implementing ServiceNow HAM Pro: We mapped out hardware assets and integrated their records into ServiceNow, centralizing asset tracking and lifecycle management.
- Automating onboarding workflows: The team identified and eliminated redundant steps in the new hire process, significantly reducing manual tasks.
- Designing customized workflows: Working closely with the client’s IT team, we tailored the new system to align with their unique requirements.
- Rapid delivery approach: By utilizing an iterative project structure, we ensured that each phase provided immediate, tangible benefits.
- Empowering the client team: We provided ongoing training and support, enabling the client’s staff to maintain and expand the solution independently.
The Result
The impact of our partnership was immediate and measurable. The community achieved full compliance with federal asset management mandates, thanks to the comprehensive tracking capabilities enabled by HAM Pro. Additionally, they experienced a 25% reduction in new hire processing time, allowing them to welcome and onboard employees faster than ever before. By consolidating asset management and onboarding into a single platform, the client now enjoys a more streamlined, efficient IT environment that supports their mission to serve their community. Our rapid delivery model ensured that they could begin realizing these benefits almost immediately, setting them up for long-term success and ongoing development of their ServiceNow ecosystem.
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"The biggest takeaway from working with Beyond20 was that they gave us the knowledge we needed to mature. We now get answers to questions we never could before using ServiceNow. Beyond20 was willing to help us out and we've benefitted greatly from the partnership."
–Assistant Director, Infrastructure and Operations @ The Sovereign Tribe
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