ITIL 4 is a major overhaul of the tried and true ITSM Best Practice framework. Here's your ITIL 4 Complete Guide for what's new and changed since ITIL v3.
From the origins of the ITIL framework to a breakdown of the new concepts and exams, this 18-page guide includes everything you need to understand what's what in ITIL 4.
Topics include:
• How ITIL 4 is different from ITIL v3
•. Every concept and practice in ITIL 4
•. How and when ITIL 4 is being released
•. What the ITIL 4 certification path looks like
•. How ITIL v3 certifications transfer to ITIL 4
•. How the ITIL 4 exams are structured
...and much more!
Download our complete guide to ITIL 4.
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