In this new white paper, Transitioning from a Legacy IT Support Structure to a Responsive Automation Center in Ten Steps, we discuss the radical new approach to providing IT support, the Responsive Automation Center (RAC).
The RAC achieves dramatic operational efficiency and greatly improved customer satisfaction by achieving near 100% availability and removing the middleman from service provisioning.
In this paper, you'll learn:
- An overview of the Responsive Automation Center
- 10 steps to enact your transition the the RAC
- The importance of implementing a robust IT Service Management Platform
- How to solve staffing concerns
