The Service Management Office (SMO) concept has been around, more or less, since 2007. It had quite the hay day, quickly rising in popularity as a way for organizations to consolidate control over ITSM processes. The SMO of today looks a bit different than it did over a decade ago, but it's still relevant as ever. This in-depth ebook dives right into it, covering:
- The history of the Service Management Office
- What it is exactly, then and now
- The SMO's relationship to the PMO (Project Management Office)
- The five most common SMO models and how each serves organizations in unique ways
- How to implement the SMO model that's right for your organization
If you're looking at launching an SMO in your organization - or improving the one you have, this e-book is a critical primer.
Don't miss it!
